Privacy Policy

Privacy Notice

At MUCHV Jewellery, we are committed to respecting your privacy. This Privacy Policy is here to inform you about how we collect, use and protect personal data about you. It sets out how we comply with the data protection laws and what your rights are.

We are MUCHV of MUCHV, 18 St Owen Street Hereford HR1 2PL United Kingdom and we are a Data Controller registered with the UK Information Commissioner’s Office with registration number A8718142. 

If you have any questions in regards to your personal data and how it may be used by MUCHV, please do not hesitate to contact us by email on sales@muchvjewellery.com and/or by post at MUCHV Data Queries, 18 St Owen Street Hereford HR1 2PL United Kingdom.

BRIEF EXPLANATION 

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, mobile phone number and email address. Without this information, we would not be able to process your order.

When you browse our website, we also automatically receive your computer internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails or SMS about our store only, new products and other updates. You have the right to opt-out at any time.

We will only keep your data for as long as is necessary to operate our business. You can request to see the information we hold about you at any time by contacting sales@muchvjewellery.com 

You also have the right to ask us to remove the data we hold about you.

We do not sell your data to third parties.


References to we, our or us in this Privacy Policy are references to MUCHV.

This Privacy Policy provides details about:

  • What personal data we collect
  • Where we collect your personal data from
  • Who we share your personal data with
  • How we protect your personal data and privacy
  • How long we keep your personal data for
  • Your rights
  • Changes to this notice
  • How to contact us


WHAT PERSONAL DATA DO WE COLLECT?

The personal information we collect about you includes the following:

  • Your Details: name, email address, billing address, shipping address(es), mobile phone number
  • Your Transactions: orders numbers, products purchased, discounts used, gift cards used, communications regarding orders
  • Technical Information: Your IP address, password (encrypted), dates and times of logins
  • Marketing Preferences: the options you set for receiving marketing communications
  • Competitions: Any information you provide in regards to competitions and surveys
  • Correspondence: Any communication with Customer Service
  • Identification Information: such as your passport and other official identification details, information from a third-party money laundering check provider, Companies House information and your national insurance number.
  • Online Browsing: activities on our Website including which items you store in your shopping cart.

WHERE DO WE COLLECT YOUR PERSONAL DATA FROM?   

From You

We may collect your personal data directly or indirectly from you, for example when you:

  • set up an online account on our Website and /or purchase products from us
  • communicate with us regarding our Website or services, to ask a question, report a problem or for any other reason
  • participate in one of our competitions
  • enquire about a vacancy or apply to become an employee of ours
  • enquire about and/or become one of our content contributors
  • raise a query, complaint, claim, legal dispute on behalf of yourself or the organisation you work for

Third Parties

We may also collect personal data from third parties who have your consent including:

  • professional bodies
  • social media platforms including Instagram, Facebook, YouTube, Twitter or Tik Tok 
  • credit reference agencies including those which carry out data cleansing services
  • organisations who carry out research and analysis
  • our professional advisors including lawyers, accountants and other advisors
  • your professional advisors including lawyers, accountants and other advisors
  • Government, local authorities or relevant regulators

Where you have given us your consent to use your personal data in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us by emailing sales@muchvjewellery.com or by post: MUCHV Data Consent, 18 St Owen Street Hereford HR1 2PL. We will generally only process your personal data based on your consent in relation to direct marketing or in relation to the processing of data relating to criminal convictions and offences.

The withdrawal of your consent will not affect any use of the data made before you withdraw your consent and we may still be entitled to hold and process the relevant personal data to the extent that we are entitled to do so on a basis other than your consent.  Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.

We may anonymise and aggregate any of the personal data we hold (so that it does not identify you).  We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services and for any other purpose.

Under current legislation, you have certain mandatory rights regarding your data. You will have the right to:

  • Request a copy of the personal data we hold about you
  • Request any of the personal data we hold about you to be corrected
  • Request your personal data to deleted if it is of no longer legally or operationally required
  • Object to your data being used for profiling

If you wish to exercise any of the above rights please contact us by email sales@muchvjewellery.com, or by post at: Muchv Consent, 18 St Owen Street Hereford HR1 2PL, United Kingdom


Personalisation and Automated Decision Making

If you visit our Website, you may notice personalised banner adverts for our Website whilst browsing websites of other companies.  Any banner advertisements you see will relate to your browsing activity on our website from your computer or other devices. 

These advertisements are provided by us via external market leading specialist providers using techniques such as pixels, web beacons, ad tags, mobile identifiers and ‘cookies’ placed on your computer or other devices.  To stop seeing our advertisements, you can remove or disable cookies at any time. Please see our Cookie Policy for further information on how it can be achieved.

We may analyse your browsing and purchasing activity online and your responses to marketing communications.  The results of this analysis, together with other demographic data, allow us to decide what marketing communications are suitable for you and to ensure that we contact you with information on products, services, events and offers that are tailored and relevant to you.  To do so, we use software and other technology for automated decision making.

This allows us to provide more personalised services and experiences, we may review personal data held by external social media platform providers about you, such as the personal data available on social media platforms such as Twitter, Instagram, YouTube, Twitter and Facebook. 

We aim to update you about products and services which are of interest and relevance to you as an individual. To help us do this, we process personal data by profiling and segmenting, identifying what our customers like and ensuring messages we send them are relevant based on their demographics, interests, purchase behaviour, online web browsing activity and engagement with previous communications. We may also use your personal data to exclude you from communications which we feel are irrelevant to you.

Another example of how we may tailor our communications with you is that we may group individuals with similar interests using this data so we can send them product news or promotional offers that are relevant to that shared interest.

If you wish to opt out of some automated processing, including profiling, please contact us by email sales@muchvjewellery.com, or by post at: Muchv Consent, 18 St Owen Street Hereford HR1 2PL United Kingdom


Cookies

Our Website uses cookies to capture personal data such as the browsing and purchasing behaviours of people who visit our Website including the pages viewed, products purchased and the actions they took around our Website.

We currently use a cookies tool on our Website which relies on implied consent of users.  In recognition of the fact that the implementation date for the revised e-Privacy Regulation remains unknown, we are taking reasonable steps now to align our use of cookies to the standard of consent required by the General Data Protection Regulation.

We are in the process of updating the tool which, by default, requires explicit opt in action by users of our Website. This will apply to the non-necessary cookies. We will ensure any necessary cookies for functionality and security are marked so that they are not deleted by the tool.

You can find more detailed information about this below. 

Cookie Policy 

Muchv Jewellery uses Cookies.


Legal action 
The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this website or the related services. 
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data 
In addition to the information contained in this privacy policy, this website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance 
For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with this website (System logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy 
More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users 
Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

This website does not support “Do Not Track” requests. 
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy 
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy 
The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.

Definitions and legal references 
Personal Data (or Data) 
Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data 
Information collected automatically from this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User 
The individual using this website, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.

Data Subject 
The legal or natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor) 
The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data Controller (or Owner) 
The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this website. The Data Controller, unless otherwise specified, is the Owner of this website.

This Website 
The hardware or software tool by which the Personal Data of the User is collected.

Cookies 
Small piece of data stored in the User’s device.

Legal information 
Notice to European Users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

Controlling cookies 
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you 
When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post. 
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post. 

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings. 
  • Send an email to sales@muchvjewellery.com 


We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security 
We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site 
Our website may contain links to other websites.

Please note that we have no control of websites outside the www.muchvjewellery.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

This website privacy policy describes how Muchv Jewellery protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in our privacy policy.

 

Introduction 
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather 
We may collect the following information:

  • Name and job title 
  • Contact information including email address 
  • Demographic information, such as postcode, preferences and interests 
  • Website usage data 
  • Other information relevant to client enquiries 
  • Other information pertaining to special offers and surveys 
  • How we use this data 
  • Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records. 
  • To improve the products and services we provide. 
  • To contact you in response to a specific enquiry. 
  • To customise the website for you. 
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you. 
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you. 
  • To contact you via email, telephone or mail for market research reasons. 
  • To show you adverts on third party websites about products, services, offers and other things we think might be relevant to you. 

 


WHO WE SHARE YOUR PERSONAL DATA WITH

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

For example we might share your data with our logistics partners, payment partners, courier companies and fulfilment centres in order to process and distribute your order.

We also share information with companies who help us to tailor your shopping experience. These include social media platforms, marketing and advertising services. We do not share your personal details with these organisations but we do share the data of your product viewing and purchase history to help us make better recommendations for you on marketing channels.

We may also share your personal data with the following third parties:

  • Our professional advisors including lawyers, accountants and other advisors
  • Your professional advisors including lawyers, accountants and other advisors
  • Credit reference agencies and other identification agencies so that we can verify your identity
  • Organisations who carry out research, analysis and/or data cleansing services.
  • Governmental bodies, regulators, law enforcement agencies, security services, courts/tribunals and insurers including where we are required to do so in order to comply with our legal obligations and the administration of justice.

KLARNA

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.

Persistent marketing and analytics cookies

These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.

By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.

About Klarna

Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at dataskydd@klarna.se. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.

Royal Mail

We share your data with our courier company Royal Mail. Royal Mail processes personal data for the purposes of sorting, tracking and delivering mail or parcels. Royal Mail may need to transfer personal data about International customers to third parties located outside the UK for the purpose of International Delivery. Where they do this, they work with internal lawyers and Procurement teams to put suitable safeguards in place to protect the information transferred.

Facebook Comments (Facebook, Inc.) 

Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

Personal Data collected: Cookies and Usage Data.

Place of processing: US 

Interaction with external social networks and platforms 
This type of service allows interaction with social networks or other external platforms directly from the pages of this website. 
The interaction and information obtained through this website are always subject to the User’s privacy settings for each social network. 
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

Facebook Like button and social widgets (Facebook, Inc.) 
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.

Place of processing: US 

Access to third-party accounts 
This type of service allows this Application to access Data from your account on a third-party service and perform actions with it. 
These services are not activated automatically, but require explicit authorization by the User.

Twitter account access (Twitter, Inc.) 
This service allows this Application to connect with the User’s account on the Twitter social network, provided by Twitter, Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy

Analytics 
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of Muchv Jewellery, to prepare reports on its activities and share them with other Google services. 
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data collected: Cookies and Usage data.

Place of processing: US 

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on Muchv Jewellery

Personal Data collected: Cookies and Usage data.

Place of processing: US 

Twitter Ads conversion tracking (Twitter, Inc.)

Twitter Ads conversion tracking is an analytics service provided by Twitter, Inc. that connects data from the Twitter advertising network with actions performed on Muchv Jewellery

Personal Data collected: Cookies and Usage data.

Place of processing: US

Facebook Ads conversion tracking (Facebook, Inc.)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this website.

Personal Data collected: Cookies and Usage data.

Place of processing: US 

Analytics collected directly (muchvjewellery.com)

This website uses an internal analytics system that does not involve third parties.

Personal Data collected: Cookies and Usage Data.

Tradetracker conversion tracking (TradeTracker.com)

Tradetracker conversion tracking is an analytics service provided by TradeTracker that reads conversion data on this website. They collect the conversion data to facilitate the relationship between us "the advertiser" and
publishers. In particular, to make sure that there is a record when a visitor to a publisher’s website is redirected to an advertiser’s website to then make a sale or perform a desired action. This enables TradeTracker to reward the publisher for the consumer’s action on the advertiser’s website. Some of the data used for tracking will be considered personal data under the GDPR.  When TradeTracker tracks individual customer journeys from publisher websites to merchant websites, including where these journeys are commenced on one device but
completed on another, this requires the processing of personal data.
For this purpose, TradeTracker does not use data which is able to identify an individual by name, but does use data which is specific to that individual. It therefore uses pseudonymous personal data.

To achieve cross device tracking, TradeTracker maintains a database showing unique device identifiers, arranged around a single profile. This allows TradeTracker to infer which multiple devices relate to the same individual.
In maintaining this database, TradeTracker is the sole data controller. It is able to process this database on the basis of legitimate interest, because its interests are not outweighed by the impact of individual’s fundamental rights and freedoms.
In order to ensure that the impact on individuals is minimised, TradeTracker will ensure that this database only includes pseudonymous data, is periodically refreshed and kept up to date and is properly described in its fair processing notices. 

Place of processing: UK 

Managing contacts and sending messages 
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. 
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. 

SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.  To make such a request, please contact us at the following address:

Muchv Jewellery

Our business address is 18 St. Owen's Street, Hereford, Herefordshire, HR1 2PL

Our email address is sales@muchvjewellery.com

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

Mailing list or newsletter (this Application) 
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

Personal Data collected: address, date of birth, email address, first name, gender and last name.

Displaying content from external platforms

This type of services allows you to view content hosted on external platforms directly from the pages of this website and interact with them. 
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google Inc.)

Google Fonts is a typeface visualization service provided by Google Inc. that allows this website to incorporate content of this kind on its pages.

Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy

Handling payments 
Payment processing services enable Muchv Jewellery to process payments by credit card, bank transfer or any other means. To ensure the greatest security, we share only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing order confirmation, invoices or order shipment confirmation.

PayPal (PayPal Inc.)

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments using their PayPal credentials.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy

Remarketing and behavioural targeting 
This type of service allows Muchv Jewellery and to inform, optimise and serve advertising based on past use of Muchv Jewellery by the User. 
This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioral targeting activity. 
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

AdWords Remarketing (Google Inc.)

AdWords Remarketing is a remarketing and behavioural targeting service provided by Google Inc. that connects the activity of this website with the Adwords advertising network and the Doubleclick Cookie.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Privacy Policy – Opt Out

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of Muchv Jewellery with the Facebook advertising network.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Privacy Policy – Opt Out

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a Remarketing and Behavioural Targeting service provided by Twitter, Inc. that connects the activity of Muchv Jewellery with the Twitter advertising network.

Personal Data collected: Cookies and Usage data.

Place of processing: US – Privacy Policy – Opt Out

Additional information about Data collection and processing 

HOW WE PROTECT YOUR DATA

At MUCHV, we are committed to keeping your personal data safe and secure and so we have numerous security measures in place to protect the loss, misuse and alteration of information under our control.  These security measures include: 

  • encryption of personal data
  • regular cyber security assessments of all service providers who may handle your personal data
  • regular planning to ensure we are ready to respond to cyber security attacks and data security incidents
  • security controls which protect our IT systems infrastructure and our premises from external attack and unauthorised access
  • internal policies setting out our data security rules for our staff

We take data security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal data we collect about you.

HOW LONG WE KEEP YOUR DATA

We will not retain your personal data for longer than necessary for the purpose for which it has been obtained and afterwards for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim.

Various laws, accounting and regulatory requirements applicable to us also require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

It is important to ensure that the personal data we hold about you is accurate and up-to-date, and you should always let us know if anything changes, for example if you move address or change your phone number or email address. 

If you wish to make updates to the data we hold about you please contact us by email sales@muchvjewellery.com, or by post at: Muchv Consent, Veloshop, 18, St. Owen Street Hereford, HR1 2PL, United Kingdom

YOUR RIGHTS

You have the following rights in relation to your personal data:

  • Request a copy of the personal data we hold about you
  • Request any of the personal data we hold about you to be corrected
  • Request your personal data to deleted if it is of no longer legally or operationally required
  • Object to your data being used for profiling

If you wish to exercise any of the above rights please contact us by email sales@muchvjewellery.com, or by post at: Muchv Consent,18 St Owen Street Hereford HR1 2PL, United Kingdom

Whilst this Notice sets out a general summary of your legal rights in respect of personal data, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

You have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

CHANGES TO THIS NOTICE

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


CONTACT US

If you have any questions or would like to make a complaint in connection with the information we hold about you, please email sales@muchvjewellery.com or write to us at MUCHV Data Queries, 18 St Owen Street Hereford HR1 2PL, United Kingdom.

Version 31st August 2022