Shipping and Delivery

Shipment processing time

All orders are processed within 1 business day and posted using Royal Mail.

Orders are not shipped or delivered on weekends (Sundays) or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We currently offer free express shipping in the UK on orders over £30 and free international shipping if you spend over £40.

UK shipping takes 1-2 working days.

International shipping takes 5-10 working days.

However delivery delays can occasionally occur especially during Christmas period.

Shipping charges are non refundable.  

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

Muchv Jewellery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).



Muchv Jewellery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.