Refund Policy

We accept returns and exchanges. If you changed your mind about a purchase, you can send the items back to us in exchange for a refund.

Outlined below is our returns policy.

Return

  • You have 30 days from the date of receiving your order to return an item to us.
Please return items in a saleable, unworn and undamaged condition in original packaging within 30 days of receipt. Our return address is:

V-SHOP Returns
18 St. Owen's Street
Hereford
HR1 2PL
  • Buyers are responsible for return postage costs.
  • We do not accept returns or offer refunds on earrings.
  • If the returned item (including its packaging) is not returned in its original condition, your return will be refused and sent back to you.
  • Please include a note inside the parcel with your name or order number and the reason for returning.
  • We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
  • Our policy lasts 30 days. If 30 days have gone by you received your order, we will be unable to offer you a refund or exchange.

RETURNING GOODS BOUGHT AS SPECIAL OFFERS

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.


Refunds (if applicable)

  • Refunds will be credited to your original method of payment and will exclude shipping charge.
  • We’ll send you an email as soon as your return has been processed and the funds will take 5-10 working days to reach your account.
  • Please allow up to 10 days for your refund to be processed from the day we receive your return.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.