Refund Policy

We accept returns and exchanges*

For information about exchanges please visit this page

You have 30 days from the date of purchasing to return an item to us.

Please return items in a saleable, unworn and undamaged condition in its original packaging within 30 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
 
Please allow up to 10 days for your refund to be processed from the day you return the products. 

We recommend any returns posted, are sent by recorded delivery
as we cannot accept liability for items that do not reach us.


If you need help with your return, please contact us within: 14 days of delivery

Send items back to us within: 30 days of delivery
All mailed returns should be sent to the following address:
MUCHV Returns
Veloshop
38 Bridge Street
Hereford
HR4 9DG
Herefordshire

RETURNING GOODS BOUGHT AS SPECIAL OFFERS
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.

*IMPORTANT: 
Earrings cannot be returned due to the health and hygiene reasons.
 
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

We do not accept returns or offer refunds on earrings.

There are certain situations where only partial refunds are granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

You will receive an email confirming your refund has been issued. It can take a couple of days before the amount refunded appears in your account. If you are concerned or have any questions, please do not hesitate to contact us by email: sales@muchvjewellery.com

Return Address 

MUCHV,

Veloshop,

38 Bridge Street,

Hereford,

HR4 9DG