Returns & Exchanges

We accept returns and exchanges.

You have 30 days from the date of purchasing to return an item to us.

Please return items in a saleable, unworn and undamaged condition in its original packaging within 30 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
What to include:

Please include a note inside the parcel with your name or order number and a reason for returning.

Exchanging ring size

We offer one free size exchange. If you would like to exchange the size of your ring please send us an email and we will provide you with a prepaid shipping label for your exchange. Access to a printer is required for this.

Please note that we can only offer one free exchange. If the ring your exchanged for still doesn't fit you, you'll be responsible for covering the cost of shipping the product back to us to be exchanged.

Our email address is sales@muchvjewellery.com

Returning items

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If you need help with your return, please contact us within: 14 days of delivery

Send items back to us within: 30 days of delivery
Please allow up to 10 days for your refund to be processed from the day you return the products. 

We recommend any returns posted, are sent by recorded delivery
as we cannot accept liability for items that do not reach us.
For more information about the refund policy please visit this page.
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. 

Our return address is:
MUCHV Returns
Veloshop
38 Bridge Street
Hereford
HR4 9DG
Herefordshire
IMPORTANT: All items must be unworn, unwashed with all original labels intact.
Earrings cannot be returned due to the health and hygiene reasons. If you return earrings, they will be posted back to you and you will not receive a refund.