Returns

Return Policy

  • Products must be returned within 30 days of receiving your order.
  • Products must be unworn and in original packaging.
  • Earrings cannot be returned for hygiene reasons.
  • We only offer refunds onto the original payment method used to make the order.
  • Exchanges are not part of our return policy.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
  • Please allow up to 10 days for your refund to be processed from the day we receive your return.

Returning goods bought as special offers

  • For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund. 

How to return:

  • Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
  • We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
  • Please include a note inside the parcel with your name or order number and the reason for returning.

Our Address:

Muchv Returns

Veloshop

38 Bridge Street

Hereford

HR4 9DG

United Kingdom

MORE QUESTIONS?

Please contact our support team here - https://muchvjewellery.com/pages/contact-us